Refund and Returns Policy

Overview

At Machine Head Merch, we want every fan to be satisfied with their purchase. We take pride in offering high-quality official Machine Head merchandise, including apparel, accessories, and exclusive merchandise collections.

This Refund and Returns Policy explains our guidelines for returns, exchanges, refunds, and order-related issues when purchasing from the Machine Head Merch online store

1. Return Eligibility

We accept returns for eligible items that meet the following requirements:

• The return request is submitted within 30 days of receiving your order.
• The item is unused, unworn, and in its original condition.
• The product includes all original packaging, tags, and accessories.
• Proof of purchase or order information is provided.

Any personal information provided during the return process will be handled securely in accordance with our Privacy Policy.

2. Non-Returnable Items

Certain products cannot be returned for quality, hygiene, or customization reasons, including:

• Used or worn apparel
• Washed or altered merchandise
• Personalized or customized products
• Gift cards
• Final sale or clearance items (where applicable)

Please carefully review product details, sizing information, and descriptions before completing your purchase.

3. How to Request a Return

To request a return for your Machine Head Merch order:

1. Contact our customer support team with your order number.
2. Provide details about the item you wish to return.
3. Receive return instructions from our support team.
4. Ship the item according to the provided instructions.

4. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved:

• Your refund will be processed to the original payment method.
• The refund amount will include the eligible product cost.
• Original shipping charges may not be refundable unless the item was received damaged, defective, or incorrect.

Refund processing times may vary depending on your payment provider.

5. Exchanges

If you receive the wrong size, incorrect item, or a defective product, please contact us as soon as possible.

Exchange requests are subject to product availability. If the replacement item is unavailable, we may provide an alternative solution, including a refund where applicable.

6. Damaged or Incorrect Orders

We carefully inspect Machine Head merchandise before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Order number
• Description of the issue
• Photos of the damaged or incorrect item

Information submitted for damaged or incorrect order claims will be used only to resolve your request and managed according to our Privacy Policy.

7. Shipping Costs for Returns

Customers are responsible for return shipping costs unless:

• The item received was damaged.
• The wrong product was shipped.
• The order contains a manufacturing defect.

We recommend using a trackable shipping service when returning merchandise.

Machine Head Merch is not responsible for items lost during return shipping.

8. Order Cancellations

Orders are processed quickly to ensure timely delivery.

If you need to cancel your order, contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has entered processing or shipping.

Any information related to order cancellation requests will be handled securely according to our Privacy Policy.

9. International Returns

International customers may return eligible items according to this policy.

Please note that international return shipping costs, customs fees, duties, and taxes may be the responsibility of the customer unless the return is due to an error or defect from our side.

10. Sale and Promotional Items

Items purchased during promotions, discounts, or special releases may have specific return conditions.

Any special return terms will be clearly communicated at the time of purchase.

11. Contact Us

If you have any questions regarding these Refund and Returns, please contact our support team through the contact information available on our website.

Email: info@machinehead-merch.com

Thank you for supporting Machine Head and being part of the community.